Digital Transformation with ServiceNow®

IT departments have entered an era in which they are no longer separate from the business but an integral part of organizational success as a true service business. As IT …

The promise of automation has always been to remove human error from the business equation and provide a single version of truth and efficiency across the enterprise. When we look …

Although transforming your organization into a service-oriented business via the ServiceNow platform is the destination, the journey starts with finding good ServiceNow talent. In the Solugenix executive summary “Where Can …

As a platform-as-a-service, ServiceNow provides unparalleled support to its subscribers on the journey to becoming a service-oriented business via streamlined process automation. One thing that it won’t do for organizations …

Having a clear understanding of the many benefits of implementing the ServiceNow platform is very different from understanding how to realize those benefits. That’s why it often takes highly skilled …

As with all other aspects of the ServiceNow platform, maintenance is a highly integrated process that enables administrators to schedule, monitor, and update concurrent changes. Of course, with planned maintenance, …

As organizations reach the point where the ServiceNow platform is an enterprise-wide solution, the service catalog runs the risk of becoming unwieldy and unresponsive for the customers as well as …

Talking about “the right way to hire ServiceNow Staff” is akin to talking about the right way to build a house. In house construction, the tools, frameworks, and building codes …

ServiceNow Certification is a starting point rather than an end point when it comes to assessing ServiceNow talent and their skills. Just as in other positions, the dedication to Continuing …

It’s fundamental for ServiceNow clients who utilize the platform across the enterprise to create an Employee Self-Service Portal (ESS) that enables uniform corporate branding of all custom ServiceNow applications across …