by Ramki Venkatraman, on Jan 21, 2022 8:00:41 AM

When it comes to patient care, certain complaints arise all too often. Patients might spend too much time in the waiting room or feel like their time with the doctor is rushed and impersonal. Then …

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Topics:ServiceNowDigital Transformation

by Ramki Venkatraman, on Dec 17, 2021 8:30:00 AM

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off to a support representative who asks some of the same questions. Then the representative has …

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Topics:ServiceNowDigital Transformation

by Ramki Venkatraman, on Sep 8, 2021 6:00:00 AM

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

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Topics:ServiceNowDigital Transformation