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Solugenix helps new and existing ServiceNow customers leverage best practices to improve service workflows, enhance employee experiences, and increase customer satisfaction.
Solugenix is a leader in ServiceNow customer satisfaction, driving digital transformation and accelerating positive change across industries for mid-size enterprises and the Global 2000.
We bring decades of IT Service Management and Customer Service Management expertise to all our engagements. Combined with process maturity, this ensures successful and efficient ServiceNow platform implementations.
Solugenix specializes in working with technology-driven industries, and we understand what your business requires to deliver exceptional experiences.
Our team has been recognized as holding Elite Partnership status, thanks to our countless certifications and experience with the platform.
As a trusted ServiceNow partner, Solugenix works with new and existing ServiceNow customers to leverage the many service management solutions that are provided by ServiceNow, supporting business growth and innovation.
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Utilize transformational technologies with ServiceNow's dynamic solutions for IT management, DevOps, Risk and Compliance and more.
Leverage the power of ServiceNow solutions for customer service management, field service management and more to enhance the value your company provides.
Leverage the power of ServiceNow solutions for customer service management, field service management and more to enhance the value your company provides.
We provide a full-spectrum of ServiceNow platform solutions that support your business objectives.
Already a ServiceNow user?
Companies that choose ServiceNow require support and guidance in managing multiple assets and services within their organization.
Every industry can benefit from using the ServiceNow platform. Whether you manufacture or service medical devices, provide managed support services, require immediate access to Human Resources, or want to leverage modern Field Service Management techniques, ServiceNow is the right solution.
When requiring a scalable and efficient solution to meet demand and manage complex workflows, ServiceNow is the obvious choice. Benefit from the power of digital transformation to improve IT, customer, and employee workflows, while lowering costs and developing more fluid, service-centered solutions for your business.
Schedule a call with a member of our ServiceNow team to discuss how the platform can meet your objectives.
Optimize digital transformation with ServiceNow to enhance user experience and redefine they way you support mission-critical workflows.
Working with financial organizations around the world, ServiceNow provides the ability to connect your entire financial institution on one platform.
With the power of integrated solutions and services, ServiceNow helps complex manufacturing and supply chains remain agile and able to grow with demand.
Create clear communications and drive innovation in franchise and retail. From POS to vendor management, utilize the power of ServiceNow to lower costs and unify teams.
Ensure client satisfaction, along with device support, by working with Solugenix's expert healthcare and medical device teams to leverage the power of ServiceNow.
Connect your telecom operations and work with ServiceNow customized solutions to enhance your network and customer experience.
Let our team review your business needs
To ensure a quicker time-to-value, our model uses a progressive step-up approach
The first phase of implementation is to incrementally build out your core functional solution, using best practices as a starting point. This ensures we nail your immediate objectives, while establishing a foundation to build on.
With your core systems in place, the next step is to increase platform utilization and integrate critical systems to drive user adoption, boost ROI, and begin connecting everything to improve efficiency and analytics.
In the final phase, your Digital Transformation is taken enterprise-wide, seamlessly connecting systems and apps to maximize ROI and enable continuous process optimization.
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Our support professionals are an extension of your brand and understand the importance of providing the highest quality customer experience in every interaction.
By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.
Technology support may not be your primary business — it has been ours for over 20 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.
With a combination of in office and remote support professionals from the US, we provide comprehensive managed services to deliver premium retail support.
To keep your retail locations fully operational
Level 1 – Basic help and service desk
Level 2 – In-depth technical support
Level 3 – Expert product & service support
Phone
Email
Chat
Self-help Portals
Dashboards & Reports
Application Development
New Technology Launches
Discover how we achieve top 1% customer satisfaction scores with ServiceNow.
Want more digital transformation content?
Solugenix has a history of success — consistently ranking in the top-1% of ServiceNow partners for customer satisfaction (CSAT). Customers who engage with Solugenix, for any product or service, become customers for life.
“I have had the pleasure of working with the Solugenix team for the past year and I can firmly say that this is the best development team that I have had in all my 20 years of managing projects and programs. Words cannot express how much I recommend this team. Thank you all for being such great team members. If I had to rate you on a 1-5 scale, you would get a 5++!”
Program Manager, Retail Tech Manufacturer
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Connect with our ServiceNow team to discuss your business requirements
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658