Case Studies

See how we've helped companies like yours overcome industry challenges.


How Iridium Delivers Industry-Leading Customer Service with CSM 

Discover how configuring the client's emails to create cases greatly increased their efficiency and ability to accurately track critical information.

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Sharing analytics report

How Easterseals Improved Employee Satisfaction with IT Service Management

Find out how we decreased the number of costly re-occurring incidents and increased the client's IT efficiency by implementing ITSM with ServiceNow.

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Mobile device store

Wireless Retailer Uses Field Service Management to Improve Response Times

After implementing Field Service Management with ServiceNow, the "one-stop-shop" Service Portal we created improves the client's employee experience.

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Stockman Bank

How Stockman Bank Boosted Employee Efficiency with ITSM

What could your team do with more time? That's what you get when you modernizes the service experience with workflow automation and real-time notifications. 

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Raymond Manufacturing Case Study

Raymond Uses CSM Pro to Streamline and Modernize Their Call Center

Discover how we helped Raymond modernize their IT Helpdesk and customer service processes.

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SEI LLC Call Center

SEI Reduced Call Volume and Average Resolution Time with CSM

Find out how SEI used workflow automation to deliver proactive service and reduce average call times by 5 minutes. 

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Logistics Provider

How a Logistics Provider Streamlined Maintenance & Repairs With Field Service Management

Find out how we helped this team overcome a system of manually managing field-service requests and work orders.

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AFS Case Study

How Associated Food Stores Created a Superior Customer Experience With Customer Service Management

Despite a lack of internal bandwidth and platform knowledge, this team created an omni-channel support experience with self-service and more.

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