Take The Frustration Out Of HR

Offer your team a fluid, effective experience for HR services with intelligent delivery, while increasing employee satisfaction and ease of use.

How it Helps

Dashboards: Get visibility into various requests coming to HR, gives visibility to Benefits Administration, and promotes process improvements.

Automate Work Assignments: Improves resource utilization and performance. Employee Service Centers promote self-service and reduce repetitive department activities.

Communicate: Improve communication between employees, partners, and vendors throughout the workflow.  

Control Costs: Examine resource utilization projections and focus on cost control. Leverage Case and Knowledge Management for continual improvements.

Reports: Report on HR Services by tracking and reporting on Key Performance Indicators. 

Empower Employees With Optimized Service Requests 

Set up automated requests, reservations and repairs to modernize and optimize your employee's workplace experience.

How it Helps

Returning Workforce: Safe and managed processes for returning employees to the workplace. Establish distancing plans, shift assignments and sanitation scheduling. Manage workplace allocation in stages.

Reservations: Unified reservation experience for employees. They can submit and track reservation requests for meeting rooms, desks, and more directly from the Service Portal.

Automate Service Requests: Automate and standardize the fulfillment of employee inquiries and requests. Improve efficiency and make it easier for employees to get the services they need.

Visitor Assistance: Provide visitors a smooth and easy experience. Register visitors and customize their visit. Pre-plan what they may require during their stay.

Calendar Synchronized Reservations: Employees can make reservations in the Reservation portal or their calendar service. Synchronize the reservations to make it easy for employees to check reservation details in a single place.

Ensuring Readiness and Safety

Help employees return to the workplace when they're healthy and ready. Prepare your workplace for the return of employees, monitor employee health, and manage workplace needs for safety equipment.

How it Helps

Employee Readiness: Surveys gauge whether users are ready to return. Inquire about returning to work, current health status, family obligations and anxiety about workplace safety.

Employee Health Screening: Screen users for compliance with entry requirements. Determine whether it’s safe for the user to enter. Dashboard shows trends by sites and record the return of users.

Managing Workplace Safety: Configure sanitized and socially distanced workspaces. Dashboards let managers view space reservations and cleaning task statuses including a full audit trail history.

Workplace PPE Inventory Management: Manage and monitor workplace needs for safety equipment. Dashboard provides a comprehensive view of inventory and historical data. Accurate and real-time inventory management.

Safe Employee Services: Contact tracing, health and safety testing, and travel safely apps let management view and understand employee health status and related issues to ensure safety for all.

Automating the Employee Lifecycle 

Lifecycle events are a collection of activities organized into activity sets to comprise an employee experience, such as new hire onboarding, offboarding, relocation, promotion, parental leave, and more. Create digital workflows to increase efficiency and productivity, while increasing employee satisfaction and freeing up limited resources for value-added work.

How it Helps

Automation: Automate the fulfillment of employee lifecycle events such as new hire onboarding, offboarding, relocation, promotion, parental leave and more.

Digital Workflows: Lifecycle Events enables you to easily configure digital workflows to manage employee lifecycle events through a single service delivery platform. Step by step guides for employees take them through the workflows. Drive actions across departments and systems.

Track Requests: Create and track requests that are opened by users from within Lifecycle Events. Requests from users can be either an HR service or a catalog item.

Monitor Status: Monitor the status of a lifecycle event case with activity set execution contexts. Monitor the state of each activity, further monitor the state of individual activities and report on the activity. Provide visibility on each process to ensure correct actions.

Dashboards: Two dashboards: Active Lifecycle Event Cases and Active Onboarding Cases. Onboarding Executive View provides management review and areas that can be improved.

Our Unique App Makes Recruiting Easy  

RecruitLink App starts with the Hiring Manager and follows an automated process with data capture and centralized communications. Helps keep candidates engaged while ensuring the right hiring decisions are made. 

How it Helps

Brings ITSM Framework to Recruitment: The RecruitLink App incorporates the ITSM paradigm and framework into the recruiting function, ensuring consistent access to information throughout the entire Recruitment process.

Digital Workflows: Creates a process-oriented approach to Recruitment, allowing digital workflows to capture data and initiate processes.

Efficiency and Data Capture: Workflows include creating new postings, candidate submission, and interview feedback capture. Ensures streamlined and efficient recruitment operations and management.

Centralized Communication: Integrates communication among senior leadership, recruitment managers, recruiters, hiring managers and interviewers into one centralized system.

Reports and Metrics: Insightful and actionable reports and metrics allow all stakeholders to seamlessly work together across functions.