Platform Support Services for ServiceNow®

We provide the expertise, stability, and agility you need to get the best value from ServiceNow

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Solugenix is trusted by ServiceNow customers worldwide
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The Sophisticated ServiceNow Expertise You Need

We are a platform-focused, high-quality service partner. The ones you can count on to do a job right the first time, while still ensuring a rapid time-to-value.

In fact, when the going gets tough, we're the ones known by ServiceNow to save the day. Why? Because we consistently maintain a 94-98% average Customer Satisfaction Score (CSAT) — placing us in the top 1% of ServiceNow partners.

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The Challenge

ServiceNow is continuously enhanced with new features to support your digital transformation efforts. But leveraging these opportunities requires specialized skills to keep the platform up-to-date and aligned with your operations.

At Solugenix, we frequently work with organizations that already have ServiceNow, but require a reliable partner to help them maintain and enhance it. 

There are a few reasons this happens, including: 

  • Your in-house administrator is leaving 
  • Your existing partner lacks relevant expertise
  • Your onboarding partner doesn't provide platform support
  • There are rising costs to maintain the platform

Technological innovation drives new ideas and reinvents business models. Operational flexibility is crucial to survival.

The Goal

ServiceNow is most effective when it's something you don't need to worry about...

When you have the freedom to improve workflows at the pace of innovation, without the bottlenecks that would impede implementing those changes into your ServiceNow platform. 

You need a partner with the ability to execute quickly, reliably, and with precision.

But most importantly, you want a platform partner that will take the time to understand your unique business needs and help you build the right systems proactively.

Our Platform Support Services

System Administration

Many clients rely on us to fill the System Administrator role, ensuring stability, continuity, and elite expertise.

Platform Enhancements

Need a partner who can keep up with your  needs? We're as experienced at project management as we are with the technology.

System Upgrades

Restricted by an outdated version of ServiceNow? We'll get your systems upgraded, unlocking the latest functionality.

Backlog Management

Most of our clients come to us with an enormous backlog. We'll get you caught up and develop systems to keep you there.

Knowledge Transfer

We don't hold back. If it's important, you can expect us to communicate and deliver true strategic partnership.

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Top 1% in Customer Satisfaction

We consistently average a 94-98% CSAT score, ranking us in the top 1% of ServiceNow Partners

CSAT Scores
“I have had the pleasure of working with the Solugenix team for the past year and I can firmly say that this is the best development team that I have had in all my 20 years of managing projects and programs. Words cannot express how much I recommend this team. Thank you all for being such great team members. If I had to rate you on a 1-5 scale, you would get a 5++!”

Paige Pavlik
Program Manager, Retail Tech Manufacturer

“You really set the gold standard for me in terms of being a flexible and engaged business partner. It's been an honor and a pleasure working with you.”

Vice President, Retail Systems Management

“Solugenix has been very responsive. The consistency of your team and the stability of the team makes our job easier, because your team understands the job, but they also understand our company.”

Controller, DoALL

How We're Different

Solugenix is a trusted ServiceNow partner that has a history of providing excellent support and innovative services to ServiceNowM customers.

We Are Expert Project Managers

We aren't just a technology company, we're process nerds. Our company-wide focus on project management ensures you feel supported and satisfied.

Unique Customer Service Expertise

While we can deliver solutions across the ServiceNow platform, our experience with their Customer Service Management product is unrivaled. 

Precision When It Matters

Our entire methodology is based on delivering the right solution the first time, which is particularly important for our clients in regulated industries, such as finance and healthcare.  

Both Flexible & Predictable

Some of our partners need predictable costs, while others require a more flexible engagement model based on evolving priorities. Either way, we can deliver the cost efficiencies and agility you need.

Overwhelmed and unsure where to get started?

Schedule a free ServiceNow  Wellness Check and our experts will review your live ServiceNow environment
Schedule a Wellness Check

Industries We Serve

Information Technology

Optimize digital transformation with ServiceNow to enhance user experience and redefine they way you support mission-critical workflows.

Financial Services

Working with financial organizations around the world, ServiceNow provides best-in-class solutions the drive innovation in the finance industry.

Manufacturing

With the power of integrated solutions and services, ServiceNow helps complex manufacturing and supply chains remain agile and able to grow with demand.

Franchise & Retail

Create clear communications and drive innovation in franchise and retail. From POS to vendor management, utilize the power of ServiceNow to lower costs and unify teams.

Healthcare & Devices

Ensure client satisfaction, along with device support, by working with Solugenix's expert healthcare and medical device teams to leverage the power of ServiceNow.

Telecommunications

Connect your telecom operations and work with ServiceNow customized solutions to enhance your network and customer experience.

Let our team review your business needs

Why Choose Solugenix?

Deeper Platform Expertise
Faster
Return on Investment
Top 1% Satisfaction Scores

Solugenix has a history of success — consistently ranking in the top-1% of ServiceNow partners for customer satisfaction (CSAT). Customers who engage with Solugenix, for any product or service, become customers for life.

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Ready to learn more?

Connect with our ServiceNow team to discuss your business requirements
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