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When it comes to Backlog Management, your priorities are our priorities. We'll work with you to determine the best approach for your backlog, with a focus on ROI and time-to-value.
You have a list of features that are currently available in your ServiceNow instance that you want to implement now, but did not prioritize for the original implementation.
Or perhaps you have a long list of requested enhancements such as adding a new form, making additions and changes to current forms, design changes to dashboards, new reporting requirements or development of a workflow for a new department process.
Another possibility is that your latest ServiceNow System Upgrade includes a helpful new feature that you want to leverage.
ServiceNow's robust platform requires a trusted partner with the experience and knowledge that will help you understand how to prioritize items on your Backlog for quick time-to-value.
Solugenix is the trusted partner you want to handle your Backlog Management. Our team of experts understand how to manage all aspects of the ServiceNow platform, and we can identify and prioritize items on your Backlog that will provide the quickest return and greatest value to your organization.
We will review your Backlog and work collaboratively with you to develop priorities based on our knowledge of ServiceNow and other technologies within your organization. Our team has ready access to the full complement of Solugenix team members’ experience in all aspects of information technology.
With Solugenix handling your Backlog Management as part of your suite of Platform Support Services, your ServiceNow instance will continually grow and provide for your future technology requirements, and it will always be ready for future ServiceNow System Upgrades.
A Growing List of To-Do's
Each day, another five projects is added to your backlog, right? You're not alone. We understand your business is growing, and as a result your needs and workflow requirements are growing, contributing to a larger backlog. Increasing requirements relating to business growth and customer demand are leaving businesses like yours scrambling to respond.
Robust technologies like ServiceNow continually offer more features to address these requirements, but you can't do it all. You need resources to address your growing backlog, so your organization can keep pace and move forward.
We Get it Done
Let us review your backlog and work with you to identify and prioritize items on your Backlog that will provide the quickest return and greatest value to your organization. Then, we'll systematically attack those projects until you are caught up. We offer flexible engagements to meet your needs for both speed and financial predictability.
When you work with Solugneix for ServiceNow Platform Support, we'll continually provide a path for future technology requirements, and you will always be ready for future ServiceNow System Upgrades.
Budgeting and planning are easy when you choose to work with us. We work according to your needs, within the agreed upon cost structure.
Some weeks you only need one hour for ServiceNow. Others may require 20. We can scale up or down to meet your needs and achieve your business priorities.
Benefit from our industry expertise. We can show you how to leverage the technology quickly and based on best practices, helping you keep costs down.
Get more from your ServiceNow investment. We know how to use ServiceNow technology to deliver value.
Your organization will save Platform Support costs by working with us. Let us show you how precision can reduce costs.
We know our way around ServiceNow and will ensure your users receive the best experience the platform can offer.
Let our team review your business needs
Our team has been recognized as holding Elite Partnership status, thanks to our countless certifications and experience with the platform.
Solugenix is a trusted ServiceNow partner that has a history of providing excellent support and innovative services to ServiceNowM customers.
We aren't just a technology company, we're process nerds. Our company-wide focus on project management ensures you feel supported and satisfied.
While we can deliver solutions across the ServiceNow platform, our experience with their Customer Service Management product is unrivaled.
Our entire methodology is based on delivering the right solution the first time, which is particularly important for our clients in regulated industries, such as finance and healthcare.
Some of our partners need predictable costs, while others require a more flexible engagement model based on evolving priorities. Either way, we can deliver the cost efficiencies and agility you need.
To ensure a quicker time-to-value, our model uses a progressive step-up approach
The first phase of implementation is to incrementally build out your core functional solution, using best practices as a starting point. This ensures we nail your immediate objectives, while establishing a foundation to build on.
With your core systems in place, the next step is to increase platform utilization and integrate critical systems to drive user adoption, boost ROI, and begin connecting everything to improve efficiency and analytics.
In the final phase, your Digital Transformation is taken enterprise-wide, seamlessly connecting systems and apps to maximize ROI and enable continuous process optimization.
We consistently average a 94-98% CSAT score, ranking us in the top 1% of ServiceNow Partners
Program Manager, Retail Tech Manufacturer
Vice President, Retail Systems Management
Controller, DoALL
Solugenix has a history of success — consistently ranking in the top-1% of ServiceNow partners for customer satisfaction (CSAT). Customers who engage with Solugenix, for any product or service, become customers for life.
Don’t take it from us. Discover how ServiceNow customers in every industry have benefited from working with Solugenix.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Check out our complete library of case studies
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Connect with our ServiceNow team to discuss your business requirements
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658