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When it's time to unlock new features, you need an implementation partner you can trust to get it right the first time.
Your needs have grown since ServiceNow was implemented at your organization. Perhaps you are now ready to embrace a feature that is included in your current ServiceNow instance but that you previously identified as something that could wait.
Or perhaps you need to add a few new forms, or redesign a current dashboard to capture something new in your processes.
Another possibility is that a helpful new feature is now offered in a recent System Upgrade that you would like to implement for your organization. This requires working with a trusted and knowledgeable partner that can understand how the feature will work, and know how to implement it in to meet your requirements in order to move forward to a successful conclusion.
The experts at Solugenix understand all aspects of ServiceNow, and we are the ideal partner to work with as your organization looks at Platform Enhancements. We will leverage our experience and industry knowledge to create and implement a Platform Enhancement that meets your needs and provides quick time-to-value.
Solugenix has the experience with ServiceNow to understand how to work with you to create a use case and a business user story that accurately represents the new requirement. In this way, we will design and implement a Platform Enhancement that matches exactly what your organization needs.
Our team of experts takes a collaborative approach with our projects. Clients who elect to have a Platform Support Services package can choose what they want to get done, and our team will work to the client's priorities.
The Implementation Bottleneck
Now that they know it, use it and love it, half of your organization is asking you to unlock new ServiceNow features to make life easier and better. Not only that, but your business needs have grown as ServiceNow has helped increase customer satisfaction and ROI.
What you need is a partner to help you tackle all of these platform enhancements strategically, so your business can move at the pace of innovation — no more technical bottlenecks.
What You Need, When You Need It
We keep pace with the progressively evolving platform features that come with each release. We share that insight with you, and you can decide which of those features you want to implement.
When you're working with us, we'll leverage our experience and industry knowledge to help you make a smart implementation plan, with a particular focus on ROI and time-to-value. Next, we'll create and implement all your Platform Enhancements based on your strategic business priorities.
Our experience with ServiceNow means we understand how to work with you collaboratively to design each use-case or user story, and then implement that vision with precision.
Budgeting and planning are easy when you choose to work with us. We work according to your needs, within the agreed upon cost structure.
Some weeks you only need one hour for ServiceNow. Others may require 20. We can scale up or down to meet your needs and achieve your business priorities.
Benefit from our industry expertise. We can show you how to leverage the technology quickly and based on best practices, helping you keep costs down.
Get more from your ServiceNow investment. We know how to use ServiceNow technology to deliver value.
Your organization will save Platform Support costs by working with us. Let us show you how precision can reduce costs.
We know our way around ServiceNow and will ensure your users receive the best experience the platform can offer.
Let our team review your business needs
Our team has been recognized as holding Elite Partnership status, thanks to our countless certifications and experience with the platform.
Solugenix is a trusted ServiceNow partner that has a history of providing excellent support and innovative services to ServiceNowM customers.
We aren't just a technology company, we're process nerds. Our company-wide focus on project management ensures you feel supported and satisfied.
While we can deliver solutions across the ServiceNow platform, our experience with their Customer Service Management product is unrivaled.
Our entire methodology is based on delivering the right solution the first time, which is particularly important for our clients in regulated industries, such as finance and healthcare.
Some of our partners need predictable costs, while others require a more flexible engagement model based on evolving priorities. Either way, we can deliver the cost efficiencies and agility you need.
To ensure a quicker time-to-value, our model uses a progressive step-up approach
The first phase of implementation is to incrementally build out your core functional solution, using best practices as a starting point. This ensures we nail your immediate objectives, while establishing a foundation to build on.
With your core systems in place, the next step is to increase platform utilization and integrate critical systems to drive user adoption, boost ROI, and begin connecting everything to improve efficiency and analytics.
In the final phase, your Digital Transformation is taken enterprise-wide, seamlessly connecting systems and apps to maximize ROI and enable continuous process optimization.
We consistently average a 94-98% CSAT score, ranking us in the top 1% of ServiceNow Partners
Program Manager, Retail Tech Manufacturer
Vice President, Retail Systems Management
Controller, DoALL
Solugenix has a history of success — consistently ranking in the top-1% of ServiceNow partners for customer satisfaction (CSAT). Customers who engage with Solugenix, for any product or service, become customers for life.
Don’t take it from us. Discover how ServiceNow customers in every industry have benefited from working with Solugenix.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Discover how we helped [Company] improve their [XYZ] with ServiceNow.
Check out our complete library of case studies
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Connect with our ServiceNow team to discuss your business requirements
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658