by Ramki Venkatraman, on Aug 8, 2021 5:49:03 PM

When it comes to maintenance, ServiceNow cannot be treated as a project. To be successful, the platform requires that the ServiceNow IT team is capable of working closely with the …

Read Story
Topics:ServiceNowBusiness Operations

by Ramki Venkatraman, on Aug 6, 2021 2:26:32 PM

Today, ServiceNow ITSM extends far beyond IT as its workflows, user experience elements, and configuration management support processes deliver efficiency, transparency, and user experience to other parts of the business …

Read Story
Topics:ServiceNowBusiness OperationsProcess Improvement

by Ramki Venkatraman, on Jun 26, 2017 2:15:19 PM

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

Read Story
Topics:Service ManagementBusiness ManagementBusiness Operations