by Ramki Venkatraman, on Aug 3, 2021 11:03:52 AM

If you had the pleasure of attending this year’s Knowledge show by ServiceNow, then you were likely inundated with a wealth of information, activities and all the networking opportunities the …

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Topics:ServiceNowCustomer ServiceKnowledgeConsumer Trends

by Ramki Venkatraman, on Apr 26, 2017 7:04:00 AM

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

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Topics:Customer SatisfactionCustomer Service