by Ramki Venkatraman, on Jan 21, 2022 8:00:41 AM

When it comes to patient care, certain complaints arise all too often. Patients might spend too much time in the waiting room or feel like their time with the doctor is rushed and impersonal. Then …

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Topics:ServiceNowDigital Transformation

by Ramki Venkatraman, on Dec 17, 2021 8:30:00 AM

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off to a support representative who asks some of the same questions. Then the representative has …

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Topics:ServiceNowDigital Transformation

by Ramki Venkatraman, on Sep 8, 2021 6:00:00 AM

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

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Topics:ServiceNowDigital Transformation

by Ramki Venkatraman, on Aug 8, 2021 6:20:51 PM

Going from theoretical transformation of business processes via the ServiceNow platform to a reality is no simple feat. There are few organizations that can accomplish this without the support of …

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Topics:ConsultingIT StaffingServiceNowHiring

by Ramki Venkatraman, on Aug 8, 2021 6:14:00 PM

It’s clear to businesses that ServiceNow is a suite of feature-rich applications built upon a robust platform that makes the process of configuration and customization quick and easy. The challenge …

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Topics:ServiceNowITIL

by Shashi Jasthi, on Aug 8, 2021 6:03:05 PM

Today’s business requirements are dynamic, which means that ServiceNow solutions must be capable of responding to those changes. Organizations have to keep in mind that, while the ServiceNow platform is …

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Topics:ServiceNow

by Ramki Venkatraman, on Aug 8, 2021 5:49:03 PM

When it comes to maintenance, ServiceNow cannot be treated as a project. To be successful, the platform requires that the ServiceNow IT team is capable of working closely with the …

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Topics:ServiceNowBusiness Operations

by Ramki Venkatraman, on Aug 8, 2021 5:37:27 PM

As businesses contemplate the switch from their legacy ITSM platform to ServiceNow, migration personnel who have the experience and skills become a pressing concern. It takes highly experienced personnel to …

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Topics:IT StaffingServiceNow

by Ramki Venkatraman, on Aug 8, 2021 12:55:52 PM

Some businesses tend to blur the lines between a ServiceNow developer and a ServiceNow administrator. That's because the best of these professionals share a similar skills profile. But they differ …

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Topics:IT StaffingServiceNowHiringDevelopers

by Ramki Venkatraman, on Aug 8, 2021 12:43:51 PM

The key to a successful ServiceNow implementation is in the ServiceNow integration process. This is where the true power and scope of the ServiceNow platform is made possible as applications …

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Topics:IT StaffingServiceNowData Integration