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by Ramki Venkatraman, on Aug 5, 2021 4:05:33 PM

One of the most important things for CIOs and IT managers to accomplish is finding qualified IT personnel to support ServiceNow and IT service management. The wrong fit in terms …

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Topics:IT StaffingService ManagementServiceNow

by Ramki Venkatraman, on Aug 5, 2021 2:13:09 PM

Skilled ServiceNow developers are lifelong learners, which is what keeps them in such high demand. Although every organization cannot hope to find a fully formed expert developer, finding one who …

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Topics:ServiceNowDevelopmentResources

by Ramki Venkatraman, on Aug 5, 2021 11:18:06 AM

Based on the size of an organization and how widespread the ServiceNow platform that is utilized across the enterprise, there may only be a single ServiceNow specialist onsite. Even in …

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Topics:IT StaffingServiceNow

by Ramki Venkatraman, on Aug 5, 2021 11:08:23 AM

As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, customer service, marketing, and finance, the search for the right ServiceNow staff …

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Topics:IT StaffingServiceNow

by Ramki Venkatraman, on Aug 5, 2021 10:31:43 AM

If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent. There are certainly a plethora of questions …

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Topics:IT StaffingServiceNow

by Ramki Venkatraman, on Aug 5, 2021 10:22:47 AM

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance, and a framework for service management processes. ITIL is a globally recognized framework that IT organizations employ to …

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Topics:Service ManagementKPI measurementITIL

by Ramki Venkatraman, on Aug 5, 2021 10:13:38 AM

Whether you are in customer service or IT/technical support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs …

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Topics:Case Management

by Ramki Venkatraman, on Aug 3, 2021 11:03:52 AM

If you had the pleasure of attending this year’s Knowledge show by ServiceNow, then you were likely inundated with a wealth of information, activities and all the networking opportunities the …

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Topics:ServiceNowCustomer ServiceKnowledgeConsumer Trends

by Ramki Venkatraman, on Jun 26, 2017 2:15:19 PM

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

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Topics:Service ManagementBusiness ManagementBusiness Operations

by Ramki Venkatraman, on Apr 26, 2017 7:04:00 AM

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

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Topics:Customer SatisfactionCustomer Service