by Ramki Venkatraman, on Aug 8, 2021 12:14:30 PM

IT departments have entered an era in which they are no longer separate from the business but an integral part of organizational success as a true service business. As IT …

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Topics:Service ManagementServiceNow

by Ramki Venkatraman, on Aug 5, 2021 4:05:33 PM

One of the most important things for CIOs and IT managers to accomplish is finding qualified IT personnel to support ServiceNow and IT service management. The wrong fit in terms …

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Topics:IT StaffingService ManagementServiceNow

by Ramki Venkatraman, on Aug 5, 2021 10:22:47 AM

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance, and a framework for service management processes. ITIL is a globally recognized framework that IT organizations employ to …

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Topics:Service ManagementKPI measurementITIL

by Ramki Venkatraman, on Jun 26, 2017 2:15:19 PM

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

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Topics:Service ManagementBusiness ManagementBusiness Operations