by Ramki Venkatraman, on Aug 8, 2021 6:14:00 PM

It’s clear to businesses that ServiceNow is a suite of feature-rich applications built upon a robust platform that makes the process of configuration and customization quick and easy. The challenge …

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Topics:ServiceNowITIL

by Ramki Venkatraman, on Aug 5, 2021 10:22:47 AM

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance, and a framework for service management processes. ITIL is a globally recognized framework that IT organizations employ to …

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Topics:Service ManagementKPI measurementITIL