Digital Transformation with ServiceNow®

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off …

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

Going from theoretical transformation of business processes via the ServiceNow platform to a reality is no simple feat. There are few organizations that can accomplish this without the support of …

It’s clear to businesses that ServiceNow is a suite of feature-rich applications built upon a robust platform that makes the process of configuration and customization quick and easy. The challenge …

Today’s business requirements are dynamic, which means that ServiceNow solutions must be capable of responding to those changes. Organizations have to keep in mind that, while the ServiceNow platform is …

When it comes to maintenance, ServiceNow cannot be treated as a project. To be successful, the platform requires that the ServiceNow IT team is capable of working closely with the …

As businesses contemplate the switch from their legacy ITSM platform to ServiceNow, migration personnel who have the experience and skills become a pressing concern. It takes highly experienced personnel to …

Some businesses tend to blur the lines between a ServiceNow developer and a ServiceNow administrator. That's because the best of these professionals share a similar skills profile. But they differ …

The key to a successful ServiceNow implementation is in the ServiceNow integration process. This is where the true power and scope of the ServiceNow platform is made possible as applications …

As IT changes from being an administrator of infrastructure to becoming a driver of enterprise services, the ServiceNow platform becomes a key success differentiator. This makes the role of the …