Digital Transformation with ServiceNow®

Based on the size of an organization and how widespread the ServiceNow platform that is utilized across the enterprise, there may only be a single ServiceNow specialist onsite. Even in …

As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, customer service, marketing, and finance, the search for the right ServiceNow staff …

If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent. There are certainly a plethora of questions …

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance, and a framework for service management processes. ITIL is a globally recognized framework that IT organizations employ to …

Whether you are in customer service or IT/technical support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs …

If you had the pleasure of attending this year’s Knowledge show by ServiceNow, then you were likely inundated with a wealth of information, activities and all the networking opportunities the …

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

Whether your organization is upgrading to the latest version or a first-time implementation, the benefits of ServiceNow Geneva can either be in plain sight or part of a general learning …