Seeking the Right ServiceNow Developer

Ramki Venkatraman
Aug 8, 2021 12:55:52 PM

Some businesses tend to blur the lines between a ServiceNow developer and a ServiceNow administrator. That's because the best of these professionals share a similar skills profile. But they differ in a variety of ways, and if you're just launching ServiceNow, you'll likely want to start with a developer.

Choosing the Right ServiceNow Developer

Before determining what a ServiceNow developer should bring to the table, businesses must first have a clear picture of where they are and where they want to go in terms of business processes and services.

The role of the ServiceNow developer is to meet initial implementation and platform growth needs for the business. To do this, they must have demonstrated skills in areas for the administration, development, documentation, and technical support of the ServiceNow platform. This is a broad spectrum of skills that are geared to providing software configuration and customization.

In addition to the JavaScript, HTML, and other related skills, a ServiceNow developer must also have superior experience and knowledge rooted in proven communication and interpersonal skills. This enables the process of obtaining and analyzing business requirements and development of technical/function requirements. These attributes are the key to successful development, design, and rollout of new application modules, workflows, and catalog requests.

Talents a Strong Developer Should Have

To vet and locate ServiceNow talent with these skills and attributes, the organization needs staffing professionals that are rooted in deep experience and innovation in:

  • Service management
  • IT infrastructure design/development
  • Application management
  • Call center development/management
  • Service desk development/management

All of this must be backed by solid vetting and recruitment methodology that can analyze and assess highly skilled and certified ServiceNow developers. This is fundamental to the mission of finding the right IT talent that brings proven real-world technical and business experience that matches the organization’s needs.

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