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Backlog Management for ServiceNow®

Need Help Getting Caught Up?

When it comes to Backlog Management, your priorities are our priorities. We'll work with you to determine the best approach for your backlog, with a focus on ROI and time-to-value.

Solugenix is trusted by ServiceNow customers worldwide
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Your Challenge

A Growing List of To-Do's

Each day, another five projects is added to your backlog, right? You're not alone. We understand your business is growing, and as a result your needs and workflow requirements are growing, contributing to a larger backlog. Increasing requirements relating to business growth and customer demand are leaving businesses like yours scrambling to respond.

Robust technologies like ServiceNow continually offer more features to address these requirements, but you can't do it all. You need resources to address your growing backlog, so your organization can keep pace and move forward. 

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Our Solution

We Get it Done

Let us review your backlog and work with you to identify and prioritize items on your Backlog that will provide the quickest return and greatest value to your organization. Then, we'll systematically attack those projects until you are caught up. We offer flexible engagements to meet your needs for both speed and financial predictability. 

When you work with Solugneix for ServiceNow Platform Support, we'll continually provide a path for future technology requirements, and you will always be ready for future ServiceNow System Upgrades.

Let us help you get started with a free checkup

Schedule a free ServiceNow  Wellness Check and our experts will review your live ServiceNow environment
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Benefits of Working With Solugenix

Predictable Costs

Budgeting and planning are easy when you choose to work with us. We work according to your needs, within the agreed upon cost structure.

Flexible Engagements

Some weeks you only need one hour for ServiceNow. Others may require 20. We can scale up or down to meet your needs and achieve your business priorities.

Cost Efficiencies

Benefit from our industry expertise. We can show you how to leverage the technology quickly and based on best practices, helping you keep costs down. 

Greater ROI

Get more from your ServiceNow investment. We know how to use ServiceNow technology to deliver value.

Lower Support Costs

Your organization will save Platform Support costs by working with us. Let us show you how precision can reduce costs.

Enhance User Experiences

We know our way around ServiceNow and will ensure your users receive the best experience the platform can offer.

Let our team review your business needs


Elite ServiceNow Partnership

Our team has been recognized as holding Elite Partnership status, thanks to our countless certifications and experience with the platform.

How We're Different

Solugenix is a trusted ServiceNow partner that has a history of providing excellent support and innovative services to ServiceNowM customers.

We Are Expert Project Managers

We aren't just a technology company, we're process nerds. Our company-wide focus on project management ensures you feel supported and satisfied.

Unique Customer Service Expertise

While we can deliver solutions across the ServiceNow platform, our experience with their Customer Service Management product is unrivaled. 

Precision When It Matters

Our entire methodology is based on delivering the right solution the first time, which is particularly important for our clients in regulated industries, such as finance and healthcare.  

Both Flexible & Predictable

Some of our partners need predictable costs, while others require a more flexible engagement model based on evolving priorities. Either way, we can deliver the cost efficiencies and agility you need.

More Platform Support Services

System Administration

Many clients rely on us to manage the System Administrator role, ensuring stability, continuity and elite expertise.

Platform Enhancements

Need a partner who can keep up with your  needs? We're as experienced at project management as we are with the technology.

System Upgrades

Restricted by an outdated version of ServiceNow? We'll get your systems upgraded, unlocking the latest functionality.

Knowledge Sharing

We don't hold back. If it's important, you can expect us to communicate and deliver true strategic partnership.

Read our

ServiceNow Case Studies →

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Implementation Services →

Ready to learn more?

Connect with our ServiceNow team to discuss your business requirements

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