Email Series: How to Improve Patient Experience & Feedback

When it comes to patient care, certain complaints arise all too often. To name a few: 

• Time spent in the waiting room is excessive
• Patients have to reiterate information during visits
• Time with doctors feels rushed and impersonal
• Grievances aren't answered quickly or thoughtfully

Plus, 68% of patients said their healthcare providers need to improve how they interact with patients. So where's the disconnect and -- more importantly -- how can providers mend it? Considering 7 in 10 patients want their experience with healthcare providers to be as easy as their brand interactions in other industries, it's time to think outside traditional facility practices.