IT Service Management with ServiceNow®

As a top-rated ServiceNow partner, we support digital transformation through ITSM and related services.

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Trusted by ServiceNow customers worldwide
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Explore our ServiceNow Solutions for IT

Increase the impact, deliverability, and success of IT services with ServiceNow and Solugenix

IT SERVICE MANAGEMENT

Align with ITIL standards to manage access to and the availability of services, fulfill service requests, and streamline service continuity. 

IT ASSET MANAGEMENT

Support informed decision making about asset capacity, refresh and vendors with automated workflows.

IT OPERATIONS MANAGEMENT

Increase visibility, prevent service outages and expand operational agility with ServiceNow.  Manage hybrid clouds, automate and more.

IT BUSINESS MANAGEMENT

Set workflows and tools to develop, deliver and manage business services to help your organization relate technology ecosystem to goals, strategies and needs.

GOVERNANCE, RISK, & COMPLIANCE

Use the power of ServiceNow to change the way your company manages risks and meets compliance requirements.

Ensure the integrity of your IT infrastructure

Plan, deliver and support IT services that drive innovation and support company growth. Use scalable workflows to manage and deliver IT services via a single, cloud-based platform. 

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Reduce asset costs, minimize risk and enable compliance

Asset management with ServiceNow offers a complete solution to help you make informed decisions — from mobile asset receiving to HR asset onboarding and more.  

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See more, do more, and optimize your ecosystem

ServiceNow ITOM offers users the ability to leverage Discovery, Service Mapping, Certificate Inventory and Management, Graph Connectors, MultisourceCMDB, as well as Firewall Audits and Reporting solutions. 

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Digitally transform the bottom line 

ITBM allows IT teams to solve business challenges that support company strategy and process. Gain instant visibility into project and app portfolios, financial insights and the ability to optimally manage demand and resources while empowering decision makers.

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Enhanced data insights that accelerate change and increase visibility

With Solugenix and ServiceNow, customers can experience the power of digital transformation - bringing IT and development closer than every before in a unified solution. 
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Governance, Risk & Compliance

GRC is an extremely important facet of business — now more than ever. Work with ServiceNow experts at Solugenix to enhance the way your company manages risk and corporate governance, as well as how they demonstrate corporate compliance.

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Our Proven Digital Transformation Framework

To ensure a quicker time-to-value, our model uses a progressive step-up approach

1

Establish

The first phase of implementation is to incrementally build out your core functional solution, using best practices as a starting point. This ensures we nail your immediate objectives, while establishing a foundation to build on.

2

Mature

With your core systems in place, the next step is to increase platform utilization and integrate critical systems to drive user adoption, boost ROI, and begin connecting everything to improve efficiency and analytics.

3

Transform

In the final phase, your Digital Transformation is taken enterprise-wide, seamlessly connecting systems and apps to maximize ROI and enable continuous process optimization.

Industries We Serve

Information Technology

Optimize digital transformation with ServiceNow to enhance user experience and redefine they way you support mission-critical workflows.

Financial Services

Working with financial organizations around the world, ServiceNow provides best-in-class solutions the drive innovation in the finance industry.

Manufacturing

With the power of integrated solutions and services, ServiceNow helps complex manufacturing and supply chains remain agile and able to grow with demand.

Franchise & Retail

Create clear communications and drive innovation in franchise and retail. From POS to vendor management, utilize the power of ServiceNowTM to lower costs and unify teams.

Healthcare & Devices

Ensure client satisfaction, along with device support, by working with Solugenix's expert healthcare and medical device teams to leverage the power of ServiceNow.

Telecommunications

Connect your telecom operations and work with ServiceNow customized solutions to enhance your network and customer experience.

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Elite ServiceNow Partnership

Our team has been recognized as holding Elite Partnership status, thanks to our countless certifications and experience with the platform.

How We're Different

Solugenix is a trusted ServiceNow partner that has a history of providing excellent support and innovative services to ServiceNow customers.

We Are Expert Project Managers

We aren't just a technology company, we're process nerds. Our company-wide focus on project management ensures you feel supported and satisfied.

Unique Customer Service Expertise

While we can deliver solutions across the ServiceNow platform, our experience with their Customer Service Management product is unrivaled. 

Precision When It Matters

Our entire methodology is based on delivering the right solution the first time, which is particularly important for our clients in regulated industries, such as finance and healthcare.  

Both Flexible & Predictable

Some of our partners need predictable costs, while others require a more flexible engagement model based on evolving priorities. Either way, we can deliver the cost efficiencies and agility you need.

Top 1% in Customer Satisfaction

We consistently average a 94-98% CSAT score, ranking us in the top 1% of ServiceNow Partners

CSAT Scores
“I have had the pleasure of working with the Solugenix team for the past year and I can firmly say that this is the best development team that I have had in all my 20 years of managing projects and programs. Words cannot express how much I recommend this team. Thank you all for being such great team members. If I had to rate you on a 1-5 scale, you would get a 5++!”

Program Manager, Retail Tech Manufacturer

“You really set the gold standard for me in terms of being a flexible and engaged business partner. It's been an honor and a pleasure working with you.”

Vice President, Retail Systems Management

“Solugenix has been very responsive. The consistency of your team and the stability of the team makes our job easier, because your team understands the job, but they also understand our company.”

Controller, DoALL

Why Choose Solugenix?

Deeper Platform Expertise
Faster
Return on Investment
Top 1% Satisfaction Scores

Solugenix has a history of success — consistently ranking in the top-1% of ServiceNow partners for customer satisfaction (CSAT). Customers who engage with Solugenix, for any product or service, become customers for life.

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