Ensure the integrity of your IT infrastructure

Plan, deliver and support IT services that drive innovation and support company growth. Use scalable workflows to manage and deliver IT services via a single, cloud-based platform. 

How it Helps

Request Management: Boost self-service, promote knowledge sharing and increase employee satisfaction with fast results.

Incident & Problem Management: Restore services faster, enable agents to minimize service disruptions and speed root cause resolutions.

Change & Release Management: Integrate change processes across IT, reduce risk and improve governance.

Asset & Cost Management: Anticipate trends, prioritize resources, maximize automation to confidently deliver services.

Agent Workspace: Improve agent efficiency, provide greater visibility and speed resolution of incidents.

Reduce asset costs, minimize risk and enable compliance

Asset management with ServiceNow offers a complete solution to help you make informed decisions — from mobile asset receiving to HR asset onboarding and more.

How it Helps

IT Assets: Every database, piece of hardware and software application across the organization.

Collect Information: Contracts for licenses, subscriptions and services, who’s using them, for what and for how long. Financials including acquisition costs, licensing, upgrades and maintenance information.

Central Data Repository: ServiceNow technology stores data in a central repository for ease of retrieval and use.

Data Driven Decisions: Automatically detects hardware, software and network assets, while gathering and storing data so businesses can make smart decisions and optimize their ROI.

Risk Reduction & Cost Savings: Achieve the maximum benefit with the lowest costs, reducing financial and compliance risks. Up to 30% cost savings in the first year of implementation.  

See more, do more, and optimize your ecosystem

Leverage Discovery, Service Mapping, Certificate Inventory and Management, Graph Connectors, Multisource CMDB, as well as Firewall Audits and Reporting solutions. 

How it Helps

Data Collection: Collect and interpret telemetry data within a single system of record. Data includes IT infrastructure, cloud and complex container‐based resources, logs, metrics and events.

Data Driven Proactive Approach: AIOps and machine learning help reduce noise. Less work chasing false positives, easy to find anomalies. Data allows a proactive approach, predicting incidents before they occur.

Cross-Team Workflows: Automate cross‐team workflows, eliminate unnecessary manual processes and multiple handoffs, empowering your staff.

Knowledge Base: Knowledge bases shorten recovery times. Simplify repetitive tasks with pre‐built playbooks and no‐code/low‐code workflows.

Dashboards & Reports: Dashboards and reports help management take action on insights with powerful  service‐oriented context.

Digitally transform the bottom line 

Gain instant visibility into project and app portfolios, financial insights and the ability to optimally manage demand and resources while empowering decision makers.

How it Helps

Access to Data: Access to multiple data streams through a single platform.

Visibility: Visibility into application, business, or technical portfolios, showing where and how programs and teams align to business priorities.

Project Portfolio Management: Project portfolio management tracks a project’s lifecycle with visual tools that simplify the process of managing incidents, problems and change requests.

Evaluation: Project portfolio management tracks a project’s lifecycle with visual tools that simplify the process of managing incidents, problems and change requests.

Greater ROI: Achieve returns on investments of 400% and productivity improvements worth $10.8 million over three years. (2018 Forrester study.)

Enhanced data insights that accelerate change and increase visibility

Governance, Risk & Compliance

Enhance the way your company manages risk and corporate governance, as well as how it demonstrates corporate compliance.

How it Helps

Policy Management: Create and manage policies, standards and internal controls. Cross-map to external regulations. Structured workflows for identification, assessment, continual monitoring.

Risk Management: Identify, assess, respond to and continuously monitor Enterprise and IT risks. Structured workflows for management of risk assessments, risk indicators and risk issues.

Scope & Prioritize Audits: Use risk data to scope and prioritize audit plans and automate cross-functional processes

Audit Management: Automates the work streams of internal audits teams, optimizing resources and productivity and eliminating recurring audit findings.

Vendor Ecosystems: Continuously monitor, detect, assess, mitigate and remediate risk in vendor ecosystems.