IT Service Management with ServiceNow®

As a top-rated ServiceNow partner, we support digital transformation through ITSM and related services.

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Trusted by ServiceNow customers worldwide
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Explore our ServiceNow Solutions for IT

Increase the impact, deliverability, and success of IT services with ServiceNow and Solugenix

IT SERVICE MANAGEMENT

Align with ITIL standards to manage access to and the availability of services, fulfill service requests, and streamline service continuity. 

IT ASSET MANAGEMENT

Support informed decision making about asset capacity, refresh and vendors with automated workflows.

IT OPERATIONS MANAGEMENT

Increase visibility, prevent service outages and expand operational agility with ServiceNow.  Manage hybrid clouds, automate and more.

IT BUSINESS MANAGEMENT

Set workflows and tools to develop, deliver and manage business services to help your organization relate technology ecosystem to goals, strategies and needs.

GOVERNANCE, RISK, & COMPLIANCE

Use the power of ServiceNow to change the way your company manages risks and meets compliance requirements.

IT SERVICE MANAGEMENT

Ensure the integrity of your IT infrastructure

Plan, deliver and support IT services that drive innovation and support company growth. Use scalable workflows to manage and deliver IT services via a single, cloud-based platform. 

How it Helps

Request Management: Boost self-service, promote knowledge sharing and increase employee satisfaction with fast results.

Incident & Problem Management: Restore services faster, enable agents to minimize service disruptions and speed root cause resolutions.

Change & Release Management: Integrate change processes across IT, reduce risk and improve governance.

Asset & Cost Management: Anticipate trends, prioritize resources, maximize automation to confidently deliver services.

Agent Workspace: Improve agent efficiency, provide greater visibility and speed resolution of incidents.

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IT ASSET MANAGEMENT

Reduce asset costs, minimize risk and enable compliance

Asset management with ServiceNow offers a complete solution to help you make informed decisions — from mobile asset receiving to HR asset onboarding and more.

How it Helps

IT Assets: Every database, piece of hardware and software application across the organization.

Collect Information: Contracts for licenses, subscriptions and services, who’s using them, for what and for how long. Financials including acquisition costs, licensing, upgrades and maintenance information.

Central Data Repository: ServiceNow technology stores data in a central repository for ease of retrieval and use.

Data Driven Decisions: Automatically detects hardware, software and network assets, while gathering and storing data so businesses can make smart decisions and optimize their ROI.

Risk Reduction & Cost Savings: Achieve the maximum benefit with the lowest costs, reducing financial and compliance risks. Up to 30% cost savings in the first year of implementation.  

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IT OPERATIONS MANAGEMENT

See more, do more, and optimize your ecosystem

Leverage Discovery, Service Mapping, Certificate Inventory and Management, Graph Connectors, Multisource CMDB, as well as Firewall Audits and Reporting solutions. 

How it Helps

Data Collection: Collect and interpret telemetry data within a single system of record. Data includes IT infrastructure, cloud and complex container‐based resources, logs, metrics and events.

Data Driven Proactive Approach: AIOps and machine learning help reduce noise. Less work chasing false positives, easy to find anomalies. Data allows a proactive approach, predicting incidents before they occur.

Cross-Team Workflows: Automate cross‐team workflows, eliminate unnecessary manual processes and multiple handoffs, empowering your staff.

Knowledge Base: Knowledge bases shorten recovery times. Simplify repetitive tasks with pre‐built playbooks and no‐code/low‐code workflows.

Dashboards & Reports: Dashboards and reports help management take action on insights with powerful  service‐oriented context.

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IT BUSINESS MANAGEMENT

Digitally transform the bottom line 

Gain instant visibility into project and app portfolios, financial insights and the ability to optimally manage demand and resources while empowering decision makers.

How it Helps

Access to Data: Access to multiple data streams through a single platform.

Visibility: Visibility into application, business, or technical portfolios, showing where and how programs and teams align to business priorities.

Project Portfolio Management: Project portfolio management tracks a project’s lifecycle with visual tools that simplify the process of managing incidents, problems and change requests.

Evaluation: Project portfolio management tracks a project’s lifecycle with visual tools that simplify the process of managing incidents, problems and change requests.

Greater ROI: Achieve returns on investments of 400% and productivity improvements worth $10.8 million over three years. (2018 Forrester study.)

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IT BUSINESS MANAGEMENT

Enhanced data insights that accelerate change and increase visibility

With Solugenix and ServiceNow, customers can experience the power of digital transformation - bringing IT and development closer than every before in a unified solution. 
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GOVERNANCE, RISK & COMPLIANCE

Governance, Risk & Compliance

Enhance the way your company manages risk and corporate governance, as well as how it demonstrates corporate compliance.

How it Helps

Policy Management: Create and manage policies, standards and internal controls. Cross-map to external regulations. Structured workflows for identification, assessment, continual monitoring.

Risk Management: Identify, assess, respond to and continuously monitor Enterprise and IT risks. Structured workflows for management of risk assessments, risk indicators and risk issues.

Scope & Prioritize Audits: Use risk data to scope and prioritize audit plans and automate cross-functional processes

Audit Management: Automates the work streams of internal audits teams, optimizing resources and productivity and eliminating recurring audit findings.

Vendor Ecosystems: Continuously monitor, detect, assess, mitigate and remediate risk in vendor ecosystems.

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Our Proven Digital Transformation Framework

To ensure a quicker time-to-value, our model uses a progressive step-up approach

1

Establish

The first phase of implementation is to incrementally build out your core functional solution, using best practices as a starting point. This ensures we nail your immediate objectives, while establishing a foundation to build on.

2

Mature

With your core systems in place, the next step is to increase platform utilization and integrate critical systems to drive user adoption, boost ROI, and begin connecting everything to improve efficiency and analytics.

3

Transform

In the final phase, your Digital Transformation is taken enterprise-wide, seamlessly connecting systems and apps to maximize ROI and enable continuous process optimization.

Industries We Serve

Information Technology

Optimize digital transformation with ServiceNow to enhance user experience and redefine they way you support mission-critical workflows.

Financial Services

Working with financial organizations around the world, ServiceNow provides best-in-class solutions the drive innovation in the finance industry.

Manufacturing

With the power of integrated solutions and services, ServiceNow helps complex manufacturing and supply chains remain agile and able to grow with demand.

Franchise & Retail

Create clear communications and drive innovation in franchise and retail. From POS to vendor management, utilize the power of ServiceNowTM to lower costs and unify teams.

Healthcare & Devices

Ensure client satisfaction, along with device support, by working with Solugenix's expert healthcare and medical device teams to leverage the power of ServiceNow.

Telecommunications

Connect your telecom operations and work with ServiceNow customized solutions to enhance your network and customer experience.

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Elite ServiceNow Partnership

Our team has been recognized as holding Elite Partnership status, thanks to our countless certifications and experience with the platform.

How We're Different

Solugenix is a trusted ServiceNow partner that has a history of providing excellent support and innovative services to ServiceNow customers.

We Are Expert Project Managers

We aren't just a technology company, we're process nerds. Our company-wide focus on project management ensures you feel supported and satisfied.

Unique Customer Service Expertise

While we can deliver solutions across the ServiceNow platform, our experience with their Customer Service Management product is unrivaled. 

Precision When It Matters

Our entire methodology is based on delivering the right solution the first time, which is particularly important for our clients in regulated industries, such as finance and healthcare.  

Both Flexible & Predictable

Some of our partners need predictable costs, while others require a more flexible engagement model based on evolving priorities. Either way, we can deliver the cost efficiencies and agility you need.

Top 1% in Customer Satisfaction

We consistently average a 94-98% CSAT score, ranking us in the top 1% of ServiceNow Partners

CSAT Scores
“I have had the pleasure of working with the Solugenix team for the past year and I can firmly say that this is the best development team that I have had in all my 20 years of managing projects and programs. Words cannot express how much I recommend this team. Thank you all for being such great team members. If I had to rate you on a 1-5 scale, you would get a 5++!”

Program Manager, Retail Tech Manufacturer

“You really set the gold standard for me in terms of being a flexible and engaged business partner. It's been an honor and a pleasure working with you.”

Vice President, Retail Systems Management

“Solugenix has been very responsive. The consistency of your team and the stability of the team makes our job easier, because your team understands the job, but they also understand our company.”

Controller, DoALL

Why Choose Solugenix?

Deeper Platform Expertise
Faster
Return on Investment
Top 1% Satisfaction Scores

Solugenix has a history of success — consistently ranking in the top-1% of ServiceNow partners for customer satisfaction (CSAT). Customers who engage with Solugenix, for any product or service, become customers for life.

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