Email Series: How to Fix Your First-Time Fix Rates

When it comes to satisfying customers, there's one field service metric that can truly make or break you: first-time fix rates.

Companies with fewer than 50% first-time resolutions can expect an average CSAT rating under 46%, while those with higher than 80% first-time fixes get satisfaction scores of 87% or more.

Unfortunately, there's a big difference between knowing what to fix and actually being able to fix it. When it comes to first-time resolutions, the most common challenges include:

Missing key parts or equipment
Sending the wrong technician for the job
Lack of access to training materials or checklists
Incomplete maintenance records
Warranty or authorization-related delays

Curious what these all have in common? Fill out the form to get answers in your inbox instantly!

Email Series: How to Boost Your First-Time Fix Rates

Get the Free Email Series

A Practical Guide for Field Service Leaders

Schedule a Sales Consult