Solugenix helped Raymond Corporation launch an enterprise platform offering solutions for multiple departments including IT, Field Services and their Parts Distribution Center.
At the outset of the project, the Solugenix team held detailed requirements gathering workshops with Raymond Corporation to map out their service process and capture the requirements for development. Throughout the implementation project our team worked closely with the Raymond team at every stage of delivery.
Solugenix built detailed user testing scripts and knowledge transfer collateral to help train their team of agents to work in the new system. We then supported extensive testing and valdiation cycles to ensure the client was happy with the solution, that it aligned to requirements and that there would be a seamless go-live deployment.
The ServiceNow technology ensured the client could leverage ITIL best practices and offered multiple different workspaces and interfaces for those departmental teams all within one platform.