Menu
- About Us
- Services
- Industries
- Resources
- Careers
- Contact
- About Us
- Services
- Industries
- Resources
- Careers
- Contact
- About Us
- Services
- Industries
- Resources
- Careers
- Contact
The client, a leading specialized staffing and consulting services firm in the United States, was looking to streamline their IT Service Management processes by replacing their legacy manual processes with a more efficient and automated solution.
The client was struggling with manual IT processes that were time-consuming and error prone. They needed a platform that would help them improve IT efficiency, achieve their digital transformation goals, and support their processes as they grow.
Working closely with the client's key stakeholders, Solugenix delivered a solution utilizing workflow automation, integration between ServiceNow and client's IT Vendor, and providing end-to-end real-time visibility on key metrics.
The Solugenix team of experts fully understand customer processes, digital workflows and best-in-class technologies.
We have significant experience and superior skills in both process and project management, providing for smooth client implementations.
We are the industry experts, well-prepared and knowledgeable on all aspects of ServiceNow instances and customizations.
Solugenix is consistently rated in the top 1% of all ServiceNow partners for customer satisfaction.
Increase Process Efficiencies, Reduce Costly Recurring Incidents
The implementation of an automated IT Service Management solution is providing significant benefits to the client's business operations and performance. Key metrics being tracked include:
The introduction of workflow automation to the process is saving time and manual effort in addressing IT incidents. The new data available is improving visibility, tracking, and reporting across the IT Organization.
The partnership between the client and Solugenix has been highly successful, and the early results have exceeded expectations. The client has been impressed by Solugenix's commitment to delivering high-quality support services, which has allowed them to quickly begin configuring additional enhancements to their platform. As a result, the client is now considering expanding the use of the platform to other areas of their business.
Solugenix's Support Services team has played a crucial role in the success of the partnership. Their ability to provide effective planning and adhere to timelines has been essential in ensuring that all of the necessary enhancements are completed in a timely manner. As a leader in the staffing and consulting industry, the client has high standards, and Solugenix has consistently met and exceeded those standards throughout the partnership.
"Solugenix's Support Services team has played a crucial role in the success of the partnership. Their ability to provide effective planning and adhere to timelines has been essential in ensuring that all of the necessary enhancements are completed in a timely manner."
Vice President of Operations
Share this story
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658